This privacy policy applies to the AYRANET S.A. website. DE C.V. If you do not agree, we ask that you do not use the website.

IDENTITY OF “THE RESPONSIBLE”

AYRANET S.A. DE C.V. is responsible for the treatment, confidentiality, use and protection of the personal data you provide us and we inform you that these will be used solely and exclusively for the following purposes and in accordance with this Privacy Notice.

PURPOSES OF THE PROCESSING OF PERSONAL DATA

We use the personal data that we collect from you for the following main and/or primary purposes, which are necessary to provide you with our products and/or services:

  • Provide you with our products and/or services when you request them;
  • Additionally, with your express consent in any of our forms on our website, we will use your data to contact you;
  • Respond to your questions, comments and follow up on any request you make to us through our website in the Contact section;
  • Contact you to follow up on your request for our products and/or services;
  • Maintain a record file and file of the contractual relationship to monitor future services;
  • Answer your calls and provide support for our services;
  • Process, complete, modify, update, cancel the contracted services;
  • Manage and receive payments in accordance with the legal relationship that is or will be had with you;
  • Inform about new services or products related to previously provided services;
  • Control visitor access.

Additionally, as Secondary or Accessory Purposes, that is, they are not necessary but allow us to provide you with a better service, your personal data will be used to:

  • Inform you about new products and/or services, changes in them and promotions;
  • To send you generalized and/or personalized advertising for marketing and statistical purposes;
  • To invite you to participate in our own or third-party promotions, offers and advertising campaigns;
  • Prepare studies that are necessary to determine usage and consumption habits;
  • Consult you about the quality of our service and understand your specific needs, so we can provide you with better service.

Your Personal Data will be processed only for the time necessary to fulfill the purposes described in this Privacy Notice that is made available to you, and where appropriate as established by the respective legal provisions. 

Security and Protection of Personal Data: The personal data you provide to AYRANET S.A. DE C.V. They will be duly protected through technological, physical and administrative security measures. Your personal data will only be available to personnel authorized by AYRANET S.A. DE C.V. for the processing of information and only for the purposes described in this notice. When it is no longer necessary for the purposes described above, your personal data will be canceled by AYRANET S.A. DE C.V. unless legally required.

MECHANISM FOR THE OWNER TO EXPRESS HIS/HER REFUSAL FOR SECONDARY OR ACCESSORY PURPOSES

If you do not want your personal data to be processed for all or some of the secondary or accessory purposes, you can deny your consent from this moment by sending your request to the AYRANET S.A. email address. DE C.V. that you provide to us on our website.

THE PERSONAL DATA PROCESSED

The means to collect personal data, for the purposes described in this privacy notice are:

  • Directly, when you provide them to us by electronic, optical, sound, visual means, by telephone, through our internet portal or by email.
  • Indirectly, through a publicly accessible source or a transfer.

To carry out the purposes described in this Privacy Notice, we inform you that we may collect the following personal data: Name(s). Paternal or maternal surname or company name; Names). Paternal and maternal surname of the legal representative; tax address (street, interior, exterior number; neighborhood, delegation or municipality; postal code; State; City and Country); Federal taxpayer registration; Tax ID, email, landline and/or mobile phone, Articles of incorporation; website or Internet portal. 

Regarding the data to make the payment through the AYRANET S.A. website. DE C.V., The information you provide does not constitute or form part of the Personal Data subject to the protection of this Privacy Notice.

MINORS

AYRANET S.A. DE C.V. knows the importance of protecting the personal data of minors or people who are in a state of prohibition or incapacity established by law, which is why AYRANET S.A. DE C.V. does not obtain, use, disclose or store information related to minors or people who are in a state of interdiction or incapacity established by law. 

If you are a parent or guardian and you are aware that a minor or persons who are in a state of prohibition or incapacity established by law have provided your personal data without your consent, you can exercise your “ARCO Rights”.

If you are a minor, please refrain from using this website, unless you have authorization from a parent or guardian.

SENSITIVE PERSONAL DATA

We inform you that AYRANET S.A. does not collect sensitive personal data, understood as those personal data that affect the most intimate sphere of the owner, or whose improper use may give rise to discrimination or entail a serious risk for the owner. 

In particular, those that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preference are considered sensitive.

TRANSFER OF PERSONAL DATA

Only your personal data will be transferred to national or foreign third parties that are legally or commercially related to AYRANET S.A. DE C.V. to comply with the purposes described in the Privacy Notice and in its updates made available to you, therefore AYRANET S.A. DE C.V. may transfer your personal data in the cases provided for and authorized by law in accordance with the following: (i) To the Tax Administration Service, by virtue of the processes of issuing and sending electronic invoices over the Internet; (ii) To legal entities or any Entity that are part of the same economic control group to which AYRANET S.A. DE C.V. (iii) To affiliated or non-affiliated companies that assist, support or contribute to AYRANET S.A. DE C.V.; (iv) To the different authorities to respond to requests or respond to them in some type of legislation or regulations; (v) To your Bank in case of charging for our services; (vi) To Accountants and/or Lawyers for the management, control and registration in accordance with the applicable regulations of the economic movements or operations carried out by the company, as well as to safeguard our rights and those of third parties. 

We inform you that your personal data will not be marketed, transferred, transferred or informed to third parties without the express written consent of the Owner.

“ARCO RIGHTS”

We inform you that you have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. 

To exercise ARCO Rights you can do so directly by contacting AYRANET S.A. DE C.V.  through the contact details on our website to start the process.

Procedure and Requirements for the Exercise of ARCO Rights

To exercise the rights referred to above, your request must be accompanied by at least the following information:

  • Full name indicating whether you are a Prospect, client, visitor or supplier, as well as your complete address.
  • Documents that prove the identity or legal representation of the owner of the personal data.
  • Clear and precise description of the personal data with respect to which one seeks to exercise any of the rights mentioned by the Law.
  • Any other element or document that facilitates the location of personal data.
  • Provide documentation to support your request.

To exercise the ARCO rights of personal data of minors or people who are in a state of prohibition or incapacity established by law, the rules of representation provided in the Federal Civil Code will apply.

In the case of rectification requests, the owner must also indicate the modifications to be made and provide the documentation that supports their request.

USE OF COOKIES, WEB BEACONS OR ANY OTHER ANALOGUE TECHNOLOGY

We inform you that AYRANET S.A. may incorporate information from the Portal to or in the computer equipment of the User and/or the Registered User (hereinafter “Cookies”) when he or she accesses the Portal. 

The Cookies will only contain information from the browser of the computer used by the User or the Registered User, as the case may be, so it will be anonymous, since the name and surname of the User or the Registered User will not be obtained or provided through of Cookies. Cookies facilitate AYRANET S.A. DE C.V. the identification of previously registered browsers after they have registered for the first time, without them having to register on each visit to access the areas and services reserved exclusively for them. 

The User or Registered User has, at all times, the option of configuring their browser so that it notifies them on the screen of the receipt of Cookies and, in turn, prevents the installation of Cookies on the hard drive of their computer equipment. 

The Cookies that are used on the Portal may be sent by AYRANET S.A. DE C.V., in which case they will be sent from the different servers operated by it or, where appropriate, from the servers of certain third parties that provide the services and send the cookies on behalf of AYRANET S.A. DE C.V.

CHANGES TO THE PRIVACY NOTICE

This Privacy Notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our Privacy practices; Changes in our business model, or other causes. 

We are committed to keeping you informed about any changes that may occur to this Privacy Notice, so we recommend that you periodically visit our website.

Last update: April 2024